Deskphone, smart phone — no phone. What’s the difference?

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Deskphone, smart phone — no phone. What’s the difference?

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Category : Cloud Phones , Hosted VoIP

As smartphones have become the central hubs for business users to manage communications and store contacts, traditional business desk phones are increasingly becoming isolated, less-useful devices. In fact, according to a new third-party survey of 486 U.S. workers with access to both a dedicated work desk phone and a smartphone, only one in two regularly use their desk phones for making voice calls, and one in three prefer to use their smartphones to make voice calls—even when they have easy access to a desk phone. One in three say they are willing to give up desk phones at work entirely.

Use Chicago UCaaS

7 Technologies that will Improve your Sales

n business, time is money, especially for those who are responsible for producing and increasing sales. Salespeople by nature, are on the go and often under tight deadlines. Therefore, empowering these individuals with technology that allows them to work as efficiently as possible is key.

Here are 7 technologies that will help your team increase sales and work more efficiently.

1. CRM and Business Communication Integration
Customer Relationship Management solutions (CRM) provide a valuable way to manage and analyze customer data throughout the sales lifecycle. However, they become even more effective when they are integrated with your business communications. Cloud-phone system and unified communication integrations eliminate the need to switch back and forth between multiple systems and provide salespeople with immediate and direct access to important contact records. With convenient screen pop ups, click to dial functionality and instantaneous access to contact history, salespeople can communicate and work more effectively, while providing a more personalized customer experience.

2. Video Conferencing and Online Meeting Solutions
 In person meetings are always a great way to establish a new relationship, but can sometimes be challenging logistically. Some business deals require multiple decision-makers from different locations, or may take place far away and require multiple meetings where reoccurring travel is not feasible. For these circumstances, and so many others, HD video, audio and web conferencing solutions are a must-have technology for every salesperson. Having the flexibility to hold face to face meetings with upwards of 100 different people at one time from anywhere is a huge advantage. These solutions provide opportunities to give personalized and interactive demonstrations and share contracts and other important documents in real-time. Not to mention, they cost a fraction of the cost of travel.

 3. Email Follow Up Automation
Email is an important communication method with your customers and prospects, but can be time consuming to maintain, especially for busy reps on the go. Using software like HubSpot Sales allows salespeople to automate their follow up emails by creating sequences to send a series of emails to prospects over time. By personalizing and tracking each message, reps are better able to collect data and identify which messages are most effective.

5. Business Intelligence
A huge part of sales success is having the ability to analyze important data and be able to transfer that into actionable intelligence. However, when the data comes from systems that rely solely on data entry, you can be missing the big picture. Call history can tell you a great deal about sales performance. Phone systems that offer built-in call history reporting enable sales management and team members to pull reports by individual, team, department and location and view important call data such as: number of calls made, received and their duration by any given time period. These reports are more accurate and allow you to drill down to a more granular level to better evaluate and improve performance.

5. Visual Voicemail
Voicemail may seem like a pastime and for many, in our personal lives it is, but in business, customers will still resort to leaving voicemails. Fortunately, we no longer have to waste time finding a quiet place to listen to them or writing down what they say. Many cloud phone systems today offer the convenience of visual voicemail, where messages are transcribed so reps can read them quickly, easily and most importantly, discretely while out on other appointments. This is a huge time-saver and lessens the burden of voicemail, especially when on the road.

6. Internal Chat 

Whether your company utilizes a stand-alone chat client or one that is built-into your phone system portal or video conferencing software, internal chat can be incredibly helpful in sales. There are often times when reps or prospects have questions that could make or break a deal and require an immediate response. Sending a quick chat message to a manager or coworker will ensure they receive a quicker response and eliminates reliance on a colleague’s overflowing email inbox.

7. Business Apps
There are so many useful business apps out there that every professional should be taking advantage of. However, one that definitely comes in handy for any salesperson is Profit Story. This easy to use app, calculates what the margin would be on each deal in advance, along with other important profit-based metrics that are always good to know going into a meeting.

There is no doubt an arsenal of technology solutions available for your business.  We are fortunate to live in a time where technology is booming and advancements are made daily to improve how we work and live. Taking advantage of these 7 technologies and other valuable tools available will not only help increase your organization’s sales, but will streamline your daily operations and improve your overall efficiency.

Chicago Cloud Phones

4 Reasons Why You Will Move Your Phones to the Cloud

At times, there are events that are sudden- like a snow storm or a flood. At other times, events move like an erupting volcano. Other events have the change occur like a glacier- over time and colossal. In technology, we have change advancing at a rapid pace. Yesterday’s invention is tomorrow’s necessity. In business communications, the shift has been tremendous.  Communications have shifted from premise based systems to hosted systems. Communications have shifted from being its own separate network to another application running on the network.

The business communications industry is seeing some of the greatest changes of its time. The leading driver being the steady adoption of the cloud, specifically unified communications (UC) and the delivery of these services, better referred to as unified communication as a service (UCaaS).

As we see in every space, products have life cycles. It’s becoming clear that the premises-based phone systems that many businesses relied on are quickly approaching the end of theirs. According to Gartner, there has been a 6.6% decline in premises-based revenue over the last 5 years.

So, why the steady decline of premises-based systems?

Many businesses today are faced with aging premises-based phone systems and are left with the choice to either replace them with the same technology or migrate to newer technology like cloud-based UC solutions. Premises-based systems have a tough time competing with cloud based UC systems in several key areas.

Here are 4 reasons why UCaaS is rapidly replacing premises-based systems.

  1. Cost

From large enterprise businesses, all the way to small non-profit organizations, everyone is looking to reduce costs and become more cost-efficient. Companies are moving away from systems that require high upfront capital expenses and are gravitating to solutions that allow them to pay for only what they actually need and use. With premises-based systems, upgrading an entire system is no longer a financially attractive option, with many systems requiring a longer commitment and the inability to scale.  Cloud-based UC models offer greater flexibility, with financing options and the ability to add and remove services and users whenever needed, providing businesses with the assurance that they can scale at anytime with ease.

  1. Advanced Features

Businesses are no longer interested in replacing older phone systems with newer ones that offer the same functionality. Companies today are looking for mobility, flexibility and more efficient ways to collaborate and work. Cloud-based UC systems integrate traditional telephony solutions with other communication and productivity applications on an internet protocol (IP) network, enabling a myriad of capabilities, including audio, web and a video conferencing, company-wide chat, presence, email, file sharing and integrations with leading CRM solutions. The enhanced capabilities that cloud UC solutions are able to deliver are much more equipped to meet the growing demands of the modern workforce.

  1. Maintenance

Premises-based switched telephony systems, typically a PBX or IP-PBX system, can be time-consuming, complex and costly to maintain, requiring dedicated IT staff to manage the systems and servers for even the most basic of changes. With the additional costs and complexities, companies are fleeing to the simplicity and maintenance-free technology of the cloud. Unlike equipment that just depreciates, the cloud continues to update automatically and often for no cost. Cloud-based UC systems, like Broadview’s OfficeSuite UC™ , SNET Cloud Phones or Zultys Cloud Services which are easy for both employees and administrators to manage the features of the system without IT support, provide the ability to save even more time and money, while improving operations.

  1. Security

Premises-based systems don’t offer much in the area of security, with equipment and critical data all stored on site.  Cloud-based UC systems on the other hand, especially those that utilize the cloud for 100 percent of its storage and processing are hosted on the provider’s servers and accessible through an encrypted web browser, ensuring that nothing is left  on-site where it could be vulnerable to hacking, theft or damage.  The best cloud UC providers even guarantee calls using the public internet are encrypted from the handset into a secure network, ensuring call data remains protected and confidential. An added assurance is offered by the most secure UC providers like Broadview Networks, who encrypts calls, messages and recordings with Transport Layer Security (TLS), cryptographic protocols that provide communications security over a provider’s network, and Advanced Encryption Standard (AES), a symmetric encryption algorithm. Some cloud-based UC systems even allow internal IT staff to change user settings through flexible web portals that work across multiple devices. Offering these additional internal abilities, like controlling who is permitted to forward voicemail, further safeguards private information.

Businesses today are becoming more strategic with their communications investments. In addition to the desire for enhanced capabilities and collaboration features to improve employee productivity and customer service, they are also looking for solutions that are future-proof, secure and allow for growth and expansion. This extreme market shift and steady rise in cloud adoption and UCaaS is an indication that businesses are seeking a more holistic communication solution that extends well beyond voice communications.

If your businesses is looking to move to the cloud or upgrade to a more secure cloud-based UC solution, Prime Telecommunications can help!  Our stable of award-winning unified communications solutions are  100 percent cloud-based, making it more secure and easier to use and manage than any other system.

Our solutions operate solely in the cloud, eliminating the reliance on phones, servers and power to operate and ensures nothing is stored on-site where it can be vulnerable to threats or theft.  With encrypted calling, messages and meetings, and its intuitive online dashboard, which features customizable user profiles, employees can quickly, easily and securely manage any feature of the system from anywhere, eliminating the need for IT support, increasing productivity and ensuring business continuity.

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